https://crm.ridemetro.org/forums/general-discussion/8c7aa255-d8bb-ef11-b542-001dd80082b2
You have to get in touch with Southwest Airlines directly +1-855-564-8048 (OTA) +1-855-(564)-8048 (OTA) if you want to modify the name on a Southwest Economy ticket. For non-refundable tickets, name changes are often not permitted; however, you can ask for a correction for small spelling mistakes. You might be able to get a change if your ticket is refundable.
